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Our support includes: Installation, configuration and support for both hardware and software; technical IT solutions; internet access; e-mail; websites; training of users and technical personnel; and disaster recovery planning, etc.

Level 1 support - Desktop and helpdesk. Our people are trained to talk to your staff, understand problems and resolve them with an explanation your staff can understand.

This level of support gives a minimum 'safety net' for resolving network hardware, software and desktop operating system problems. 'Instant Human Contact' phone support is available for critical issues. Scheduled weekly on site visits are made to assist your staff with non-critical problems, perform server and network maintenance and to tract use of critical resources such as disk space, server memory and processor load to prevent down time.

Level 2 support - Advanced desktop, server and computer network and database support is designed especially for organizations running critical networks, where end-user downtime interferes with the principal operation of business activities.

This level not only gives maximum support for resolving network hardware and software problems, but extends to desktop operating systems, applications and network programs such as e-mail, DNS, WINS, DHCP, etc. 'Instand Human Contact' phone support is available for critical issues. Scheduled weekly on site visits are made to service your staff's needs, perform server, network and desktop maintenance, evaluate critical systems and track the use of critical resources such as disk space, server memory and processor load. We understand how important it is to our customers to have a stable and reliable network. We make this our number one priority.

Level 3 support - Includes services of Level 1 and Level 2 support, plus hardware, cabling, hubs, fault tolerance, network monitoring, and remote administration.